Terms of service
Terms of Service
Last Updated: September 2026
Welcome to Neyvos. By accessing or purchasing from our website, you agree to the following Terms of Service.
1. About Neyvos
Neyvos provides customers with access to a range of products, including fragrances, beauty and personal care items, fashion accessories, wallets, bags and other selected products.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and availability are accurate. However, colours and appearance may vary slightly depending on your device or screen.
3. Orders & Payments
By placing an order, you agree that the information provided is accurate and complete. We reserve the right to cancel or refuse an order where necessary, including in cases of pricing errors, suspected fraud or stock availability issues.
4. Pricing
All prices displayed on our website are subject to change without notice. Any applicable taxes, duties or additional charges will be handled according to the applicable laws and the information presented at checkout.
5. Shipping & Delivery
We aim to process and dispatch orders within the timeframe stated on the website. Delivery times may vary depending on the destination, courier and circumstances outside our control. Neyvos is not responsible for delays caused by the delivery carrier or other circumstances beyond our reasonable control.
6. Returns & Refunds
Customers may request a return within 14 days of receiving their order, subject to our Return Policy.
The buyer is responsible for return shipping costs, except where the item is faulty, damaged, incorrect or applicable law requires otherwise.
Returned products should be unused and in their original condition and packaging where applicable.
7. Damaged or Incorrect Items
If you receive an incorrect, damaged or faulty product, please contact us as soon as possible with your order details and relevant photographs so we can investigate and provide an appropriate resolution.
8. Prohibited Use
You agree not to use our website:
- For any unlawful purpose.
- To engage in fraudulent activity.
- To interfere with the operation or security of the website.
- To copy, reproduce or misuse our website content without permission.
9. Intellectual Property
All website content, including text, graphics, logos, images and design elements, may be protected by intellectual-property rights and may not be copied or reproduced without appropriate permission.
10. Third-Party Links
Our website may contain links to third-party websites. Neyvos is not responsible for the content, availability or policies of external websites.
11. Limitation of Liability
To the extent permitted by applicable law, Neyvos will not be liable for losses arising from circumstances outside our reasonable control. Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.
12. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page, and the updated version will apply from the date it is published.
13. Governing Law
These Terms are governed by the laws applicable to our business and the jurisdiction in which it operates. Nothing in these Terms affects any mandatory consumer rights you may have under applicable law.
14. Contact Us
If you have questions regarding these Terms, your order or our policies, please contact Neyvos Customer Support through the contact details provided on our website.
Thank you for shopping with Neyvos.